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Inns of Portugal
Part of Inns en Route
Email
Tel:+1.250.412.7336
Fax:+1.604.648.9356

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
There are no fees for making a reservation through us. The prices on our website are the same as those on the hotels' tariff boards.
Inns en Route Inc. (for Inns of Portugal), is a registered travel agency, and as such, meets all required standards for insurance and service. It is our policy to not release any client information to 3rd parties other than the hotels at which you are staying. We also use industry standard encryption for submission of information to our site. If you have any questions, please feel free to email us.
We will advise you of availability, price and the process for making the reservation (which will always involve sending us a credit card guarantee). You can send this via email, via our encrypted system or by fax. From Europe fax to 001 604 648 9356 . From North America fax to 1 604 648 9356. If the reservation is for a Solares property, you will need to complete an authorization form which we will send you.
Again, we try for 12-24 hour turnaround, but on occasion it will take longer. We will keep in touch with you and send you ‘updates’. Do not make travel plans until you receive a confirmation of reservation email from us. On occasion a hotel fills up between the time we receive your reservation request and the time the hotel processes it. Don’t forget that our clients are from around the world and we are all on different time zones, which may delay the process.
The cancellation policy for most of our hotels can be seen here. If the cancellation policy is different for some hotels, this is clearly stated on the hotel’s page on our site. As long as you are canceling within the cancellation period, just email us and we will contact the hotel to cancel your reservation. You will get an email from us confirming your cancellation. If you are canceling outside of the cancellation period, you need to telephone the hotel direct (you will have the number on your confirmation.) If you have reserved a Solares inn, please be sure that you understand that full prepayment is taken 1 month before your stay. If you cancel after this is taken, only 50% is refundable. In case of no-show, 100% is retained.
For Solares inns, 100% prepayment is required 30 days prior to your reservation and we will send you a form to authorize taking this prepayment from your credit card guarantee. Pousadas of Portugal require a 1 night deposit, which is taken from your credit card when you reserve. Some of our independently owned hotels require a deposit in high season (the amount varies). All these details can be seen on the hotel page for each hotel. Often, the deposit is not refundable if you cancel your reservation outside of the cancellation period. All of the information on each hotel’s policy, if it is different from the standard, will be on that hotel’s page on our site. Please read it carefully. The hotel may require you to fax an approval form to them in order to take this deposit, but we will always let you know if this is the case.
You have the telephone number of the hotel and the innkeeper’s name, just phone them. Most, but not all, of the inns will have someone who can speak (some) English to help you. We highly recommend taking a cell phone on your trip with you. In our experience, it saves a lot of time and energy trying to find a public phone, and you can phone ahead if you think you will be late or if you get lost. Take a simple phrase-book with you too. It’s quite feasible with just a few words to explain a problem and our innkeepers are very sympathetic.
Usually yes, but it is a good idea to tell the innkeeper on arrival that you wish to order a vegetarian meal.
Most of our inns accept credit cards but some do not accept American Express, so if you have another card it is preferred. If your reservation is at a Solares property, the cost of your stay has been prepaid (you will remember sending an authorization fax and full payment is taken 30 days prior to your reservation)
Government standard ratings for hotels are based on amenities and service and certainly not charm. For example, a five star hotel may have a swimming pool, restaurant, bar, parking, conference facilities, 24 hour room service - and zero charm. We have visited the small hotels and inns on our site and we know that a humble 2 flower-rated inn will have charm, warmth, a hospitable host, personal service, a modern bathroom and a comfortable bed. Do ask us if you have any questions.
Firstly, ours is a paperless service: everything you should need is on our website. We give full descriptive information, photographs, map, prices, location. We have clients from around the world and everyone can look at the same website information and make an enquiry and reservation online. The second reason is that our inns, for the most part, are very small and the owners need to know who is coming to stay with them and when. They do not want people just dropping in hoping to stay the night--they want advance warning of the arrival of guests.
We represent a diverse group of very small, independently owned inns many of which are in undeveloped countryside regions. Many of the inns do not have a computer, most do not have a website and many continue to handle reservations manually. The raison d’etre of the Inns of Portugal (and Spain and France) websites is to showcase a large number of these small charming inns, simplify the process of making an enquiry and/or a reservation, and send all the relevant information to the client, usually within 24 hours.
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